FAQ

SHIPPING & DELIVERY

We ship using UPS or USPS, depending on order size. We usually ship the same or next business day.

 

EASY RETURNS

You have up to 10 days to return product, if you change your mind and have not opened the product, is still in brand new condition and is resell able. Please call us to get an RMA number.  All warranty claims are with manufacturer of product. Warranty Information is included with in products package. We do not cover return shipping fees. 

 

TRACKING YOUR ORDER

You will receive a tracking number when your product ships out via email on file. 

 

100% SECURE ORDERING 

We do not see your credit card information at all, your order is processed using PayPal and that is the only form of payment accepted by us. You can use PayPal even if you don't have a PayPal account by choosing credit or debit card purchase during your check out.  Your statement should show debit taken from Big Brother HD, LLC. 

 

PRIVACY POLICY

We do not share or sale your information with anyone.